Themeshape Refund Policy

At Themeshape, we are confident in the quality and performance of our products. We believe you’ll love using them! However, if for any reason you are unsatisfied, we offer a 15-day money-back guarantee from the date of your first payment. Please carefully review our refund policy to understand the conditions under which refunds are granted or declined.

When We Grant a Refund

We will process a refund if:

1. Unresolved Issues: Despite contacting our support team, we are unable to resolve the issue or fix a bug.
2. Malfunction: The product purchased stops functioning as described or becomes inoperable after installation due to our fault.

Our support team is here to assist you! For any issues, please contact us via Themeshape Support.

When We Do Not Issue Refunds

Refunds are not provided in the following situations:

1. Discounted, Offers, or Promotional Products: Purchases made during discounts, special offers, or promotional deals are non-refundable.
2. Product Upgrades or Renewals: Refunds are not applicable for upgrades, renewals, or customizations.
3. Hosting Limitations: If your hosting environment does not meet WordPress requirements, such as outdated PHP or MySQL versions.
4. Change of Mind: If you decide not to use the product or find it unsuitable after purchase.
5. Demo Misunderstanding: Our live demo and detailed descriptions provide a clear preview of each product. Refunds are not issued if you feel the product doesn’t meet your expectations after purchase.
6. Third-Party Conflicts: Script conflicts with third-party plugins, themes, or software are not grounds for a refund.
7. Unauthorized Purchases: Products purchased from unauthorized sources are not eligible for refunds, as we cannot verify the payment.
   
   

Terms & Conditions

• Resolution First: We will attempt to resolve any reported issue before issuing a refund.
• Time Limit: Refund requests must be submitted within 15 days of purchase.
• License Termination: By requesting and receiving a refund, you forfeit all rights to the product license and agree to cease usage immediately.
• Final Decision: We reserve the right to deny refund requests if deemed necessary.
  
  

Requesting a Refund

To request a refund, please submit your request here. We will process your request as quickly as possible.